Life People Business Limited and

The TIC Academy Limited

Corporate Policies

(Revision 27/08/2024)

1. Modern Slavery Policy

Introduction:

Life People Business Limited (LPB) and The TIC Academy Limited are committed to eradicating modern slavery and human trafficking in all its forms. We recognise our responsibility to uphold the rights and dignity of all individuals within our operations and supply chain.

Policy Statement:

LPB and The TIC Academy have a zero-tolerance approach to modern slavery, including forced labor, human trafficking, servitude, and child labor. We will not engage in, tolerate, or condone any practices that involve the exploitation or coercion of individuals for labour or services.

Compliance:

We will comply with all applicable laws and regulations related to modern slavery and human trafficking in the jurisdictions in which we operate. LPB and The TIC Academy will also adhere to international standards and guidelines, including the Universal Declaration of Human Rights and the International Labour Organisation's conventions.

Risk Assessment and Due Diligence:

LPB and The TIC Academy will conduct regular risk assessments to identify and evaluate the potential risks of modern slavery within our operations and supply chain. We will implement due diligence processes to assess the practices of our suppliers, contractors, and business partners, ensuring they share our commitment to ethical labor practices.

Supplier Engagement and Contracts:

We will engage with suppliers, contractors, and other business partners who demonstrate a commitment to ethical labor practices and human rights. Our contracts will include clauses requiring compliance with our modern slavery policy, and we reserve the right to terminate relationships with any party found to be involved in modern slavery or human trafficking.

Training and Awareness:

LPB and The TIC Academy will provide training and awareness programs for employees to ensure they understand the risks of modern slavery and their responsibilities in preventing it. We will also raise awareness among our stakeholders about our commitment to combating modern slavery.

Reporting Mechanisms:

LPB and The TIC Academy encourage employees, suppliers, contractors, and other stakeholders to report any concerns or suspicions of modern slavery or human trafficking. We will provide confidential channels for reporting such incidents and will investigate all reports promptly and thoroughly.

Continuous Improvement:

LPB and The TIC Academy are committed to continuously improving our efforts to combat modern slavery and human trafficking. We will review and update our policies, procedures, and practices regularly to ensure their effectiveness and relevance.

2. Sustainability Policy

Introduction:

LPB and The TIC Academy are dedicated to promoting sustainability in all aspects of our operations. We recognise the importance of protecting the environment, conserving natural resources, and promoting social responsibility.

Policy Statement:

LPB and The TIC Academy are committed to integrating sustainability principles into our business practices, decision-making processes, and supply chain management. We will strive to minimise our environmental impact, support community engagement initiatives, and promote ethical business practices.

Environmental Stewardship:

We will implement measures to reduce energy consumption, minimise waste generation, and promote recycling and reuse initiatives. LPB and The TIC Academy will also seek to minimise our carbon footprint and support initiatives that mitigate climate change.

Social Responsibility:

LPB and The TIC Academy will engage with our local communities and support social responsibility initiatives that contribute to positive social outcomes. We will prioritise diversity and inclusion, promote fair labor practices, and uphold human rights within our operations and supply chain.

Supply Chain Management:

We will work with suppliers and business partners who share our commitment to sustainability and ethical practices. LPB and The TIC Academy will assess the environmental and social impacts of our supply chain and collaborate with stakeholders to address areas for improvement.

 Transparency and Accountability:

LPB and The TIC Academy will maintain transparency in our sustainability efforts and report regularly on our progress towards sustainability goals. We will hold ourselves accountable for achieving measurable outcomes and strive for continuous improvement in our sustainability performance.

3. Health and Safety Policy

Introduction:

LPB and The TIC Academy are dedicated to providing a safe and healthy work environment for all employees, contractors, visitors, and stakeholders. We recognise that protecting the health and safety of our workforce is essential for the success of our business.

Policy Statement:

LPB and The TIC Academy are committed to complying with all applicable health and safety laws, regulations, and standards in the jurisdictions in which we operate. We will prioritise the prevention of work-related injuries and illnesses and promote a culture of safety throughout our organisation.

Risk Assessment and Hazard Control:

We will conduct regular risk assessments to identify workplace hazards and implement controls to mitigate risks. LPB and The TIC Academy will provide training and resources to employees to enable them to recognise and address potential health and safety hazards.

Safety Training and Education:

LPB and The TIC Academy will provide comprehensive health and safety training to all employees, contractors, and relevant stakeholders. We will ensure that employees are equipped with the knowledge and skills necessary to perform their work safely and effectively.

Incident Reporting and Investigation:

LPB and The TIC Academy encourage employees to report any incidents, near misses, or unsafe conditions promptly. We will investigate all incidents thoroughly, identify root causes, and implement corrective actions to prevent recurrence.

Emergency Preparedness and Response:

LPB and The TIC Academy will develop and maintain emergency response plans to address potential workplace emergencies, including fires, natural disasters, and medical emergencies. We will conduct regular drills and exercises to ensure preparedness and readiness.

Continuous Improvement:

LPB and The TIC Academy are committed to continuously improving our health and safety performance. We will review our policies, procedures, and practices regularly, solicit feedback from employees, and implement changes as necessary to enhance workplace safety.

4. Ethical Working Policy

Introduction:

LPB and The TIC Academy are dedicated to conducting business with the highest standards of ethics, integrity, and professionalism. We believe that ethical conduct is essential for building trust, maintaining reputation, and fostering positive relationships with stakeholders.

Policy Statement:

LPB and The TIC Academy will uphold ethical principles and values in all aspects of our operations, including interactions with employees, clients, suppliers, and the community. We will adhere to legal and regulatory requirements and promote honesty, fairness, and respect in our dealings.

Integrity and Transparency:

LPB and The TIC Academy will maintain integrity and transparency in our business practices, decision-making processes, and communications. We will ensure that information is accurate, complete, and disclosed appropriately to stakeholders.

Conflicts of Interest:

LPB and The TIC Academy will identify and manage conflicts of interest effectively to prevent undue influence or bias in decision-making. We will disclose potential conflicts of interest promptly and take appropriate steps to mitigate any adverse impacts.

Anti-Corruption and Bribery:

LPB and The TIC Academy prohibit bribery, corruption, and unethical conduct in all its forms. We will not offer, accept, or solicit bribes or other improper advantages, and we will comply with all applicable anti-corruption laws and regulations.

Whistleblower Protection:

LPB and The TIC Academy will maintain confidential channels for employees to report any concerns or suspicions of unethical conduct or wrongdoing. We will protect whistleblowers from retaliation and ensure that all reports are investigated promptly and impartially.

Continuous Improvement:

LPB and The TIC Academy are committed to continuously improving our ethical standards and practices. We will review our policies, procedures, and practices regularly, solicit feedback from stakeholders, and implement changes as necessary to uphold our commitment to ethical working.

Conclusion:

LPB and The TIC Academy are committed to conducting business responsibly, ethically, and sustainably. By adhering to our modern slavery, sustainability, health and safety, and ethical working policies, we demonstrate our commitment to making a positive impact on society and creating value for all stakeholders.

5. Equality, Diversity, and Inclusion Policy

Introduction:

Life People Business Limited (LPB) and The TIC Academy Limited are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to contribute to their fullest potential. We recognize the importance of promoting equality, diversity, and inclusion (EDI) in all aspects of our operations and interactions.

Policy Statement:

LPB and The TIC Academy uphold the principles of equality, diversity, and inclusion and are dedicated to creating a culture that celebrates differences and promotes fairness and equity for all individuals. We will not tolerate discrimination, harassment, or any form of unfair treatment based on race, ethnicity, gender, age, religion, disability, sexual orientation, or any other protected characteristic.

Promoting Equality:

LPB and The TIC Academy are committed to promoting equality of opportunity for all employees, contractors, and stakeholders. We will provide fair and equal access to employment, training, career development, and advancement opportunities, irrespective of personal characteristics or background.

Valuing Diversity:

LPB and The TIC Academy recognize the value of diversity in driving innovation, creativity, and success. We will actively seek to create a diverse workforce that reflects the communities we serve, embracing differences in perspectives, experiences, and backgrounds.

Inclusive Culture:

LPB and The TIC Academy will foster an inclusive culture where every individual feels welcome, respected, and included. We will promote open communication, collaboration, and teamwork, creating an environment where diverse viewpoints are encouraged and valued.

Preventing Discrimination and Harassment:

LPB and The TIC Academy will not tolerate discrimination, harassment, or victimization of any kind. We will take proactive measures to prevent and address discriminatory behavior, ensuring that all employees and stakeholders are treated with dignity, respect, and fairness.

Accessibility and Accommodation:

LPB and The TIC Academy are committed to ensuring accessibility and accommodation for individuals with disabilities. We will provide reasonable accommodations to enable employees and stakeholders to participate fully in work-related activities and programs.

Training and Awareness:

LPB and The TIC Academy will provide training and awareness programs for employees to promote understanding and appreciation of diversity and inclusion. We will raise awareness about unconscious bias, stereotypes, and microaggressions, empowering individuals to challenge discriminatory behavior and promote inclusivity.

Monitoring and Reporting:

LPB and The TIC Academy will monitor our EDI efforts and track progress towards achieving our diversity and inclusion goals. We will establish mechanisms for employees to report incidents of discrimination or harassment confidentially and will investigate all reports promptly and impartially.

Continuous Improvement:

LPB and The TIC Academy are committed to continuously improving our EDI practices and initiatives. We will review our policies, procedures, and practices regularly, solicit feedback from employees and stakeholders, and implement changes as necessary to foster a more inclusive and equitable workplace.

Conclusion:

LPB and The TIC Academy are dedicated to promoting equality, diversity, and inclusion in all aspects of our operations. By upholding the principles of fairness, respect, and dignity, we create a supportive and welcoming environment where everyone can thrive and contribute to our collective success.

6. Accreditation Policy Statement

Life People Business Limited (LPB) and The TIC Academy Limited recognise the importance of maintaining high standards of quality and credibility in our training programs. As a research and development organisation, LPB draws its content from peer-reviewed research, adhering to rigorous academic standards and methodologies. Similarly, The TIC Academy utilises research-led courses developed by drawing from the knowledge, experience, and qualifications of its Patron and Founder, including high fellowships of professional institutions and personal credentials up to Level 8.

Principles:

Research-led Approach: LPB and The TIC Academy prioritise the use of peer-reviewed research in the development of training programs. This ensures that our courses are based on the latest industry insights and best practices.

Founder's Expertise: Accreditation of our training programs is, to a certain extent, vested in the 40 years of experience in the TIC Sector, underpinning expertise and professional credentials of our Patron and Founder. With extensive qualifications and professional affiliations to Level 8, the Patron's management, technical and editing expertise, serves as an overarching hallmark of quality for our courses.

Bespoke Course Development: The TIC Academy's courses are bespoke, tailored to address specific needs and challenges within the Testing, Inspection, and Certification (TIC) sector and are constantly updated to reflect latest best practice. As such, there are only limited external accreditation standards, against which these courses can be measured.

Transparency: LPB and The TIC Academy is committed to transparency in accreditation. Any reseller branded courses offered by the Academy will clearly state their accreditation status within the course description, ensuring learners are informed of the credentials associated with each course.

Implementation:

·       LPB and The TIC Academy will continue to uphold the highest standards of quality and excellence in our training programs, guided by the principles outlined in this policy statement.

·       Accreditation decisions for LPB's research outputs will be based on the rigor and integrity of the research process, adherence to academic standards, and contribution to the advancement of knowledge in the TIC sector.

·       The TIC Academy will continue to develop bespoke courses that leverage the Founder's expertise and draw from peer-reviewed research, ensuring that our training programs remain at the forefront of industry innovation.

External Accreditation:

The TIC Academy Ltd is Accredited by The E-Learning Quality Network (ELQN), an independent third party accreditation body, and is recognised as an Accredited Institution which includes its online Business School and its courses for Registered Practitioner awards.

Also for CPD Approval of core training modules, underpinning elements of its Registered Practitioner Scheme, and certain key learning content, LPB - TIC Academy™ works in Corporate partnership with SOE a Professional Body for Engineering and Operations Management (PEI), itself operating under Engineering Council Royal Charter (an Instrument of incorporation granted by H.R.H. the King of The United Kingdom and Northern Ireland), ensuring pedigree chain of custody for engineering and operations professionals.

Review and Evaluation:

This Accreditation Policy will be periodically reviewed and evaluated to ensure its effectiveness and alignment with the evolving needs of LPB and The TIC Academy.

Conclusion:

LPB and The TIC Academy are committed to providing high-quality, research-led training programs that meet the needs of professionals in the TIC sector. Through our commitment to excellence and transparency, we strive to maintain the credibility and integrity of our training offerings.

7. TIC Academy Certificates

Introduction

Upon successful course completion, The TIC Academy issues downloadable electronic certificates (e-certificates), each bearing a unique reference number for traceability and validation purposes. 

Policy Statement

For professional education and CPD courses, The TIC Academy shall ensure its certificates continue to be representative of the course undertaken and bear information that is appropriate to the course of study. These shall be issued through The TIC Academy Platform upon successful course completion.

For those enrolling as Registered Practitioners through the LPB Patreon channel, formal e-certificates of registration are issued by email, after thorough checking to ensure all applicable registration criteria and terms have been met. 

Ownership

All certificates remain the property of LPB and The TIC Academy Limited, and are issued subject to its Terms of use and Professional Code for Registrants.

Verification of Awards

Verification of Professional Education, CPD, and Registered Practitioner Certificate authenticity, is available from the TIC Academy via email at [email protected]

8. Support & Complaint Resolution Policy

Seeking Support

Step 1: Accessing Support

• Users can seek support through multiple channels, including email, phone, and the TIC Academy website.
• For immediate assistance, users are encouraged to visit the FAQ section on the website, which addresses common issues.

Step 2: Submitting a Support Request

• If the FAQ section does not resolve the issue, users can submit a support request via the online contact form or by emailing [email protected].
• Provide a detailed description of the issue, including any relevant screenshots or documentation.

What to Expect

• Users will receive an acknowledgment of their request within 36 hours.
• A support representative will be assigned to the case and will follow up within 48 hours with either a resolution or an update on the status of the request.
• Complex issues may take longer to resolve, but users will be kept informed of progress.

Filing a Complaint

Step 1: Submitting a Complaint

• Complaints can be filed by filling out the complaint form available on the TIC Academy website or by emailing [email protected].
• Include detailed information about the complaint, any relevant documentation, and desired resolution.

Step 2: Processing the Complaint

• Upon submission, users will receive an acknowledgment of the complaint within 36 hours.
• The complaint will be reviewed by the Customer Relations team, who will initiate an investigation.
• Users may be contacted for additional information or clarification during the investigation process.

Step 3: Resolution

• The investigation process typically takes 7-14 business days, depending on the complexity of the issue.
• Once the investigation is complete, users will receive a written response detailing the findings and any corrective actions that will be taken.
• If the resolution is not satisfactory, users can escalate the complaint to senior management by replying to the initial response.

Expected Resolution

• TIC Academy aims to resolve all complaints fairly and promptly.
• Potential resolutions may include an apology, a course credit, a refund (in exceptional circumstances), or changes to internal processes to prevent future issues.

Appeal Process

• If users are unsatisfied with the resolution, they can request an appeal by emailing [email protected].
• The appeal will be reviewed by senior management, and a final decision will be communicated within 28 business days.

By following this policy, TIC Academy ensures that user issues and complaints are addressed effectively, maintaining high standards of customer satisfaction and continuous improvement.

COMMITMENT TO POLICY UNDERTAKINGS

Signed: Alan Carter

Patron and Chair of Governance

Date: 27th August 2024